Shipping policy
Shipping Policy
Welcome to LIVANO (livano1234ai@gmail.com). We aim to deliver your interior design products safely and efficiently. Please review our shipping guidelines below.
Order Processing
- Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays).
- Order Confirmation: You will receive a confirmation email once your order is placed, followed by a second notification with tracking information once your item has shipped.
Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout based on the weight, dimensions, and destination of your order.
- Standard Shipping: 5–7 business days.
- Express Shipping: 2–4 business days.
- Heavy/Bulky Items (e.g., furniture, large decor): 7–14 business days due to special freight handling.
Shipment Tracking
Once your order ships, you will receive an email containing a tracking number. Tracking details may take up to 24 hours to become active on the courier's system.
Damaged or Missing Items
Interior decor items are delicate, and we take great care in packaging. If your order arrives damaged:
- Save all packaging materials and damaged goods.
- Contact us within 48 hours of delivery at livano1234ai@gmail.com with your order number and photos of the damage. We will arrange a replacement or refund promptly.
Incorrect Address / Undeliverable Packages
Please ensure your shipping address is accurate at checkout. LIVANO is not responsible for orders shipped to incorrect addresses provided by the buyer. Reshipping fees for returned packages will be the customer's responsibility.
Contact Us
For any shipping-related questions or support, please reach out to us:
- Email: livano1234ai@gmail.com
- Website: LIVANO